Be tactical and empathetic when positioning change in the workplace.
Leaders must tailor their communication style to your team as you will find some people will be very cautious.
You will find that people will fall into four categories;
1. The ones that like to lead change
2. The ones that like to know why
3. The ones that are happy to follow
4. The ones that like to have fun
We don’t suggest you box people; we recommend you use personality testing to determine the best approach to change so you can maximise your labour cost.
DISC is an excellent tool, and it will provide you with insight into the mindset of your team.
You will conduct a test and learn about 4 Personality Types.
1. Dominants – these people are usually leaders, assertive, daring, risk-takers and go-getters. They can take control, and value fast-paced decision making and want to get things done
2. Influencers – these people tend to like being the fun, happy and popular souls. They love interacting with multiple people, usually love the gossip, don’t value detail, and maybe difficult to get on board with change quickly.
3. Steady – These people tend to be quietly spoken and loyal. They want stability and avoid any decision making or confrontation. These folks are usually opposed to change, but you wouldn’t know it.
4. Consciousness – These people love to work within a structured environment and convince why change is required. They may need more detail about you and will take their time to analyse why the change is needed.
I would recommend that any business leader be very tactical about how to communicate with all staff.
Essentially, change management to us is about managing people’s expectations and emotions through uncertainty. Change may be imperative for your organisation, but more often than not, the purpose and benefits are not adequately conveyed to the staff.
You need to be empathetic towards the people’s concerns, communicate as much as you can towards them and give them plenty of opportunities to become involved with the process of change.
You have to understand that some staff will feel powerless initially and may go through a roller coaster ride of emotions!
Some people love change, and others hate it.
Google more information on DISC or reach out, and I can help you with personality profiling your staff.